F.A.Q.
Registration & Orders
You can create an account by clicking the profile icon in the header or by selecting the Register link.
To place an order, you need to have an account. Registering helps us ensure a smooth experience by allowing you to easily track your order details and updates.
You can track your order status by clicking the profile icon in the header and selecting Dashboard from the dropdown menu.
You can cancel your order before it is dispatched. However, modifying the order, such as changing items, quantities, or delivery details, is not possible once the order is placed
If you encounter any issues during the order process, please register your complaint. Our customer support team is here to help ensure a smooth shopping experience.
Shipping & Delivery
We offer several payment options for your convenience, including UPI, card payments, and Cash on Delivery (COD).
Typically, orders are delivered within 2 to 5 business days. However, please note that delivery times may vary due to high demand for certain products or in the event of natural calamities.
Currently, we do not offer international shipping. However, we plan to introduce this option within the next six months.
Yes, you can track your order while it’s in transit. Once your order has been shipped, you will receive a tracking number that you can use to monitor its status and location until it arrives.
If you are not available to receive your delivery, the courier will typically leave a notice with instructions on how to reschedule the delivery or pick up your package from a nearby location. They may also contact you via phone to arrange for a suitable delivery time. Please check the notice for specific details.
Returns: How-To
For information about our return policy, please refer to our Privacy Policy. It contains all the details regarding returns and exchanges..
To initiate a return for a product you’re not satisfied with, please follow these steps:
- Go to the Orders section of your account.
- Locate the order you wish to return and apply for a return or exchange.
- Ensure the product is in its original condition with tags attached.
- Pack the item securely and include any original packaging.
Once we receive your return, we will process your refund or exchange according to our return policy.
Generally, most products can be returned, and some may be eligible for exchange. However, customers will be notified prior to placing their order if a product cannot be returned or exchanged.
When shipping back a return, please include the following:
- The original product: Ensure the item is in its original condition with all tags and stickers attached. If any tags or stickers are torn or removed, the item may not be eligible for a refund.
- Order confirmation: Include a copy of your order confirmation or packing slip for reference.
- Return authorization: If provided, include any return authorization information from customer support.
Returns are typically processed within 3 to 7 business days. For Cash on Delivery (COD) orders, once we receive the item back, the refund amount will be returned to the account details provided in your refund request form. In the case of online payments, the refund will be reflected back to the original payment method used.
Payment & Security
We accept the following payment methods:
- UPI (Unified Payments Interface)
- Credit and Debit Cards
- Cash on Delivery (COD)
We aim to provide a convenient and secure shopping experience for our customers
Yes, your payment information is secure when making a purchase ,We utilize industry-standard encryption and security protocols to protect your personal and payment details during the transaction process. Your privacy and security are our top priorities.
No, We not store your credit card information. We use secure payment gateways to process transactions, which means your payment details are handled directly by these trusted providers. Your privacy and security are our top priorities.
No, you cannot use multiple payment methods for a single order. You will need to choose one payment method to complete your purchase.
If you encounter payment processing issues, please try the following steps:
- Check your payment details: Ensure that your card information or payment details are entered correctly.
- Verify available funds: Make sure there are sufficient funds in your account or that your card is not expired.
- Try a different payment method: If possible, attempt to use an alternative payment method.
- Refund for deducted amounts: If the amount has been deducted but the order did not process, it will be returned to your original payment method within 3 to 5 business days.
For further assistance, please contact our customer support team. We’re here to help resolve any payment issues you may have.
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