Shipping Policy

We’re committed to providing a seamless and timely shipping experience for all our customers. Please review our shipping policy to understand how your orders will be processed, shipped, and delivered.

1. Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days after payment confirmation.
  • High-Demand Periods: During high-demand periods (such as sales events or holidays), processing times may extend slightly due to increased order volumes.
  • Personalized Orders: If you’re purchasing personalized items, please allow for additional processing time as these require more attention to detail.
  • Confirmation Email: You will receive a confirmation email once your order has been processed, which includes your order details and tracking information.
  • Packaging Standards: We take extra care to package your items securely to prevent any damage during transit.
  • Business Hours: Our processing operates Monday through Friday. Orders placed on weekends or public holidays will begin processing the next business day.

2. Shipping Methods and Delivery Times

  • Standard Shipping: Typically delivers within 7-14 business days after dispatch, providing a reliable and cost-effective option.
  • Express Shipping: Available for an additional charge, this method delivers within 4-7 business days and is ideal for urgent orders.
  • Carrier Partners: We work with reputable shipping carriers to ensure timely and safe delivery of your orders.
  • Delivery Estimates: Delivery times may vary depending on your location within India, especially in remote or rural areas.
  • Shipment Notification: Once shipped, you will receive an email with a tracking link so you can monitor the delivery progress.
  • Holiday Shipping: During peak holiday seasons, please allow for additional shipping time as carriers may experience delays.

3. Shipping Costs

  • Free Standard Shipping: Available on all orders over a specified purchase value, as advertised on our site.
  • Calculated at Checkout: For orders below the free shipping threshold, shipping costs are calculated at checkout based on destination and weight.
  • Express Shipping Costs: Fees for express shipping depend on your order size and shipping destination, with the rate displayed during checkout.
  • International Shipping Fees: Currently, we only ship within India, but we are actively working on expanding internationally in the future.
  • Duties and Taxes: Orders shipped within India include all necessary duties and taxes, so you won’t encounter hidden fees upon delivery.
  • Refund of Shipping Fees: In the case of returns or cancellations after shipping, standard shipping fees are typically non-refundable.

4. Shipping within India Only

  • Domestic Only: Currently, Stikit ships only within India. We aim to expand our reach in the future.
  • Delivery Regions: We cover a wide range of locations across India, including urban and rural areas, depending on carrier service availability.
  • Future Expansion: We’re exploring options to expand internationally as we grow, with updates coming as soon as possible.
  • Shipping for Bulk Orders: For large or bulk orders within India, please contact us directly to discuss shipping logistics.
  • Eco-friendly Packaging: We use eco-friendly materials for packaging whenever possible, aligning with our commitment to sustainability.
  • Restricted Areas: Certain areas within India may have restricted delivery services. We will notify you if any issues arise during shipment.

5. Order Tracking

  • Tracking Link: Once your order has been shipped, we’ll send a tracking link via email to monitor your package’s journey.
  • Real-Time Updates: Use the tracking link for real-time updates on your order’s status directly on the carrier’s website.
  • Tracking Delays: Please note that tracking information may take 24-48 hours to update after shipment.
  • Contact Support: If you experience any issues with tracking, reach out to our customer support team for assistance.
  • Delivery Confirmation: We will send you a delivery confirmation once your package has reached its destination.
  • Handling Lost Tracking: If you lose access to your tracking information, contact us, and we’ll resend your tracking link.

6. Shipping Delays

  • Weather Delays: Unpredictable weather events may cause shipping delays, and we’ll notify you if your package is affected.
  • Public Holidays: Deliveries may be slower during national holidays or peak holiday seasons due to increased demand.
  • Unexpected Delays: In rare cases, unforeseen circumstances (e.g., strikes, pandemic restrictions) may delay your shipment.
  • Carrier Backlog: At times, carriers experience backlogs that impact delivery times, especially in remote areas.
  • Refunds for Delays: We do not typically refund shipping costs for delays beyond our control, but we’ll work to minimize inconvenience.
  • Customer Support: If your order is delayed, please contact our support team, who will do their best to provide updates and help.

7. Damaged or Lost Shipments

  • Damaged Goods: If your order arrives damaged, please contact us within 2 days of delivery for assistance with a replacement or refund.
  • Required Documentation: We may ask for photos of the damaged item(s) and the packaging for verification and processing.
  • Lost Packages: In case of lost packages, we’ll coordinate with the carrier to conduct a thorough investigation and resolve the issue.
  • Replacement Items: Once we confirm the damage or loss, we’ll work to replace your items at no additional cost.
  • Report Timeframe: Claims for lost or damaged shipments must be made within 2 days of receiving (or not receiving) your package.
  • Returns Policy: Please refer to our Returns Policy for additional information on handling damaged or defective items.

8. Contact Us

  • Customer Support Email: For any questions about shipping, email us at info@stikit.in. Our team is here to help!
  • Phone Support: Reach us by phone at +91 7829328112 during business hours for assistance.
  • Business Hours: Our customer service operates from [9 AM to 6 PM IST], Monday through Friday. We strive to respond to all inquiries within 24 hours.
  • Feedback: We welcome your feedback on our shipping services. Let us know if there’s anything we can improve.
  • Address Updates: If you need to change your delivery address after placing an order, contact us as soon as possible to make the update.
  • General Inquiries: For any other shipping or order-related questions, feel free to contact us; we’re always here to help!

Thank you for choosing Stikit. We are honored to be part of your journey in timeless fashion, and we’re committed to delivering not only premium clothing but also exceptional service, from purchase to delivery.